A group CEO shares his story

Nick Hale was a client of mine when he worked at BT on several occasions, as he led businesses which required real clarity of purpose and value proposition. He now leads a Private Equity-backed group, where he is driving growth through a better customer and employee experience.

For Nick, building trust is a central driver of this strategy and in the latest episode of our podcast, ‘Choose Trust’, Nick explains how and why he has done that.

Nick leads ONP Group, a group of home moving businesses, who provide conveyancing experiences when you buy, sell or remortgage your property. The strategy is to have brilliant people who focus on customer empathy and service, with a focus on the use of technology to deliver a digital first experience with the personal touch.

He is a former consultant at Accenture and KPMG as well as having led multiple businesses within BT. Do listen, subscribe and share and let me know any thoughts or comments this episode provokes.

And, of course, do reach out if you would like to consider how to gain clarity about how to build higher trust relationships in your business.